GOOD QUESTIONS
A little clarity,
before we start.

Getting started
Do I need to know which service I need?
No. Start with what is happening in your business and what you would like to work out. The first conversation can help clarify the question.
Tell us what’s on your mindCan we start with one decision?
Yes. The fee guide includes a prepared Decision Session and more involved assessments and projects. The right starting point depends on the question and the evidence needed.
Explore ways to work togetherDoes an enquiry commit me to paid work?
No. Scope, outputs, timing and fees are agreed before paid work starts.
Working together
What do you need from us?
Start with the decision, the information you already have, and any important constraints. We agree access to people, documents or data as part of the scope. Keep confidential details out of an initial enquiry.
What will we receive?
The output depends on the engagement. It can be a focused assessment, research report, decision brief or ongoing advice. We agree what will be delivered and how you will use it before starting.
Browse servicesCan the scope change during a project?
If a new question requires additional work, we discuss the change and agree its scope and fee first. Extra scope is not added silently.
Fees and timing
Are the listed fees final quotes?
The guide distinguishes fixed fees, indicative project ranges and monthly starting fees. The scope and final terms are agreed before paid work. Prices exclude VAT.
Read the fee guideWhat if we have a deadline?
Tell us the date and what needs to be decided by then. The available time, evidence and access help determine a useful scope; timing is agreed before starting.
Discuss your timelineReading and resources
How do report downloads work?
Request the report on its page with your email address. We email you the PDF, or a link to download it when the file is large. The link works for seven days.
Explore the resourcesWill requesting a report subscribe me to marketing?
No. A report request only sends you that report. We do not add you to a mailing list.
What if a download link expires?
Open the link anyway: the page it opens takes you back to the report, where you can request a fresh copy.